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Troubleshooting Tip
Rebooting Device If Power Remains Off
If the device does not turn on after charging is complete, a battery reboot may be needed:
- Plug in the device to the factory provided charger.
- Press and hold down the “power” button for 15 seconds continuously and then let go. This will initiate a reset of the device.
- The device should now initiate a restart and will begin charging. Charging is indicated by the blinking green light.
- Allow the device to charge for 2-3 hours until charging is complete. Charging completion is indicated by the solid green light.
- Once the green light is solid and not blinking, disconnect the device from the charger.
- If the device still does not turn on, please repeat steps 1-5 above to reset the device charging system.
- Use only the charger that came with the device packaging. Other chargers are not authorized and may damage the device.
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