Yes. While Amazon's return policy states this item is non-returnable, ClearUP is covered by the 60-day risk free trial and 1-year warranty. it can be returned directly to Tivic Health. Directly contact Tivic Customer Support at customerservice@tivichealth.com
Users report a reduction in symptoms with regular use. If after 4 weeks of regular and consistent use (2-4 times per day) you are still not experiencing relief, consult with your physician regarding your symptoms to determine what other treatments may be appropriate.
The vibration of the device indicates that it is detecting an area where it can efficiently target nerve fibers and alleviate symptoms of inflammation. However, it's important to note that this vibration doesn't necessarily indicate areas of notable congestion or pain.
Email us at customerservice@tivichealth.com or leave us a voicemail at 1-888-276-6888. A representative will respond within 24 hours, Monday-Friday 7am – 4pm PT.