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Helpful Product Tips

Need Help with your ClearUP® Device?

Check out the Helpful Tips, Troubleshooting, and FAQs sections below.
Helpful Tips | Troubleshooting | FAQs

Helpful Product Tips

Your satisfaction is important to us. In response to customer feedback, here are some useful tips for using ClearUP.

ClearUP automatically guides you to treatment points with subtle soothing vibrations.

Troubleshooting

Helpful tips for your device

If the device does not turn on after charging is complete, a battery reboot may be needed:

  1. Plug in the device to the factory provided charger.
  2. Press and hold down the “power” button for 15 seconds continuously and then let go. This will initiate a reset of the device.
  3. The device should now initiate a restart and will begin charging. Charging is indicated by the blinking green light.
  4. Allow the device to charge for 2-3 hours until charging is complete. Charging completion is indicated by the solid green light.
  5. Once the green light is solid and not blinking, disconnect the device from the charger.
  6. If the device still does not turn on, please repeat steps 1-5 above to reset the device charging system.
  7. Use only the charger that came with the device packaging. Other chargers are not authorized and may damage the device.

FAQs

Frequently Asked Questions

ClearUP Sinus Pain and Congestion Relief

Approximately 200 million people in the U.S. are impacted by these symptoms.
Bioelectronic medicine is the convergence of biology and electrical engineering. The human body is an electrochemical system. Bioelectronic devices work by modulating the electrical activity in peripheral and central nerves in order to mitigate both symptoms and underlying causes of disease.
Microcurrent is a low-current electrical stimulation about 1/1000 the level of traditional TENS therapy. Microcurrent has been used for decades by health care providers in implantable devices such as deep brain stimulators, pacemakers, and spinal cord stimulators. ClearUP® Sinus Pain Relief is the first treatment to use microcurrent to relieve sinus pain and congestion.
ClearUP is a small handheld device, and a non-invasive and drug-free treatment that uses gentle microcurrent to treat symptoms of sinus and nasal inflammation including sinus pain and congestion. ClearUP is FDA-cleared and clinically proven.
ClearUP is for adults 18+ years old. ClearUP Sinus Pain Relief is to be used for the temporary relief of sinus pain associated with Allergic Rhinitis. ClearUP is also to be used for the temporary relief of moderate to severe congestion.
ClearUP uses gentle microcurrent to stimulate the nerves underlying the sinus passages in the cheek, nose and brow bone. The device detects the optimal treatment points and emits microcurrent waveforms demonstrated to relieve sinus pain and congestion. ClearUP is designed to be reusable and it is also rechargeable.
ClearUP works by gliding the device along the skin overlying sinus passages. To use ClearUP, first turn the device on and select the intensity level you desire. Next, guide the ClearUP tip along your cheek, nose and under the brow bone. Stop when the device vibrates, indicating it has identified a treatment point. The device then transmits microcurrent to this point. After seven seconds ClearUP will stop vibrating, prompting you to resume gliding it along the designated areas. Continue this process around the cheek, nose and brow bone on both sides of the face for five minutes. Use as needed.
In clinical studies, subjects using ClearUP reported significant improvements (compared to sham) in sinus pain and congestion 10 minutes after use. These studies also revealed that a single 5-minute treatment lasts up to 6 hours. Users reported week-over-week reduction in symptom severity with regular use.
Yes, results from a clinical trial conducted at a top-tier academic research center showed that overall, 3 out of 4 users achieved sinus pain relief just 10 minutes after treatment and 82% preferred ClearUP to their current treatment. In a second clinical trial, ClearUP was shown to reduce congestion in 88% of users.
ClearUP is a Class II medical device with FDA clearance for over-the-counter purchase.
Yes, FDA clearance included clinical data from a robust double-blinded, placebo-controlled clinical study done with a top tier academic research center in Northern California. The successful results were presented during a podium presentation at the American Rhinologic Society (ARS) Annual Meeting in Oct 2018. The study’s paper won a Runner-up Award for Best Clinical Manuscript. Please visit our Science page to view additional published studies.
ClearUP is FDA-cleared and has passed all required safety testing. Users should follow all instructions to ensure safety.
ClearUP is powered by a lithium battery, which is rechargeable using the accompanying USB-C charger (Do not replace the battery).
Your ClearUP is rechargeable. The unit should be charged prior to first use and as necessary thereafter. ClearUP® will be disabled while it is charging.
If your ClearUP needs to be charged, a light located on the front bottom of the device will blink slowly.
Between uses, disinfect ClearUP with alcohol wipes to keep tip surface clean.
ClearUP is available for purchase online via the site, Amazon, Walmart.com, BestBuy.com, Walgreens.com, FSA/HSA stores. Sign up for our mailing list to hear about discounts and news firsthand.
Please read our 60-day guarantee and warranty policy here.
ClearUP is FSA and HSA eligible. It is not covered by insurance at this time.
We are exploring the impact of bioelectronic therapy for other indications. See our Product Pipeline.
Email us at customerservice@tivichealth.com or leave us a message at 1-888-276-6888.
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