Shipping & Returns
At Tivic, your health & wellness is just as important to us
as your customer experience.
Important Note – Before Returning Your Device
While customers have experienced truly amazing results, sinus pain and congestion responses vary from person to person. We encourage you to initially use the ClearUP device 2-4 times a day for 2-4 weeks to achieve optimal results, followed by use as needed to manage symptoms. If after this period you are not satisfied with the level of sinus pain relief, or for any reason, you can return the device for a full refund (return shipping on us!) within 90 days of the original purchase date, under the conditions outlined below.
If you are purchasing ClearUP as a gift or have received ClearUP as a gift, please ensure that you keep the order information or proof of purchase. This will be important if you need to contact Tivic Customer Support for any return/replacement.
90-Day Risk Free Trial
Truly Risk Free – Return Shipping is on us!
To obtain return service, please contact Tivic Customer Service for instructions. Send an email to customerservice@tivichealth.com or leave a message at 1-888-276-6888. Please include your Order Number and/or Proof of Purchase from Tivic. Hours of operation are Monday-Friday, 7AM – 4PM PST. Live representatives may not always be available, but we will respond within 24-48 hours.
We want you to experience healthier sinuses with less pain & discomfort. However, if you’re not satisfied, we will email you a prepaid return label so you can receive a full refund under the following conditions:
Conditions:
- The 90-day money-back guarantee begins from the date of your purchase from Tivic. Proof of purchase is required.
- Only orders placed directly through Tivichealth.com are eligible for a refund return through Tivic. Devices sold through other authorized sources are subject to their own return policies*.
- Devices purchased from unauthorized sources or resold by the original buyer are NOT eligible for, and excluded from, any return, refund, or warranty from Tivic.
- Does not apply on accessory purchases made without a ClearUP.
- Does not apply on extended warranty purchases.
- Additional terms and conditions may apply to promotional sales. See end of page for details.
*For Our Amazon Customers:
- Tivic’s standard refund & warranty policies are honored for purchases made on Tivic’s Amazon FBA (Fulfilled by Amazon) or Fulfilled by Tivic Health pages. For assistance, contact customerservice@tivichealth.com directly.
- Tivic ClearUP purchases fulfilled by “Simply Medical” on Amazon are not eligible for a refund outside of Amazon’s return policy, but they are covered under the standard Tivic 1-year warranty, an extended warranty may be purchased through Tivic directly (if available). Please contact us at customerservice@tivichealth.com with your Amazon order number/proof of purchase for support.
Return Requirements:
- RMA Requirement: Returns must be pre-approved by Tivic. Items returned without an RMA number on the approved label may not be accepted and may be returned or discarded at the customer’s expense.
- Shipping Timeline: The item must be mailed within 14 days of receiving the prepaid return label. Items not returned within this time frame may be subject to rejection of the return and refund.
- Complete Return: The ClearUP device, accompanying charger, and any other purchased accessories must be returned to qualify for a full refund.
- Inspection and Refund Processing: Refunds will be processed only after we have received and inspected the device and its components. This may take 1-2 weeks from the time it reaches our warehouse. We appreciate your patience and understanding.
- Refunds: Once issued, refunds may take 5-10 business days to reflect in your original payment method, depending on your banking institution.
- Damaged Items: If the device has been damaged due to mistreatment, exposure to water, or tampering, the refund/warranty will be voided.
Limited Warranty Coverage:
We offer a 1-year limited warranty for the replacement of devices that are faulty due to manufacturing defects, and an extended warranty for additional purchase (if available). For full warranty details and service, please refer to the Warranty Policy on our website, or contact Customer Support at customerservice@tivichealth.com
Order Processing:
Orders will be processed and shipped from our warehouse within 48 business hours from the time they are received. Most orders arrive within 5 business days, although geography, weather, and other conditions may delay orders outside of Tivic’s control. Shipments to Hawaii may take longer.
Shipping:
Tivic provides free USPS Priority shipping on all orders over $35 within the United States. Expedited, international, and other carrier shipping options may or may not be available at an additional cost, subject to Tivic’s discretion.
Important – Please Read:
Tivic is not responsible for carrier delays, lost or stolen packages, or packages sent to the wrong address. We do not refund or replace packages in these cases. Please understand that once the package is with USPS, FedEx, UPS, or any other carrier, Tivic has no control over the shipment. In case of a lost package, the customer is responsible for filing claims directly with the carrier.
We understand the frustration of lost or stolen packages, and we will do our best to assist you should an issue arise. However, please note that Tivic’s official policy does not cover responsibility once the package is with a third-party carrier. We are committed to shipping your order promptly and providing tracking details to ensure a smooth delivery process.
Customers may incur fees for re-shipping packages returned to Tivic Health due to an insufficient address, incorrect address, unclaimed package, etc.
Promotions & Discounts:
Only one promotion code or discount can be applied per order at checkout. Promotions, offers, and discounts cannot be combined unless specified by Tivic.
Tivic Promotion Policy Terms & Conditions: ClearUP Care Package
Promotion Details: ClearUP Care Package
- Product: ClearUP 2.0 by Tivic
- Offer: 2 ClearUPs, 2 Extended Warranties, One Travel Case, One Pocket Case, Free USPS Priority Shipping
- Bundle Price: $374.99
- Bundle Details: Each bundle includes:
- 2 ClearUP units (each unit includes a device and charger)
- 2 Extended Warranties (1 extra year on top of the standard 1 year; 2 years total)
- 1 Free Large Travel Case (Value: $22.99)
- 1 Free Small Pocket Case (Value: $14.99)
- All standalone accessory purchases will be 50% off during the course of the promotion (subject to limitation and promo code).
- Single ClearUP purchase value remains at MSRP: $249.99
- Sign up for email to receive a Free Warranty promo code for single ClearUP purchases.
‘ClearUP Care Package‘ Refund & Return Policy:
- Returns/Refunds: Our 90-day return policy applies exclusively to the ClearUP 2.0 device. If returned per standard policy conditions, you’ll receive a refund of $174.99 per returned ClearUP unit, which considers the promotional value of devices, accessories, shipping costs, and processing fees.
- Note: All returns will be inspected prior to refund. Any returns not containing the device/charger which was originally shipped in the returned order number (per inspected SKU/Lot Code), will not be eligible for refund. Additional shipping charges will be at the customer’s expense.
- Non-Refundable Items: Extended Warranty purchases and Accessories (Large Travel Case and Small Pocket Case) included in the bundle, or purchased separately, are not eligible for return/refunds.
Warranty Information:
- Standard Warranty: Each ClearUP device comes with a 1-year manufacturer’s warranty. For full details, please refer to the Warranty policy on our website.
- Extended Warranty: Tivic promo bundles are eligible for extended warranty purchases. To ensure each ClearUP device is fully protected, extended warranties need to be purchased separately for each device in your order, unless we’ve specified otherwise. Extended warranties are valid from the date of the original ClearUP purchase and are non-refundable under any circumstances. For full details, please refer to the Warranty policy on our website.
Additional Terms:
- Limit: One promo code per order.
- Promotion Validity: Tivic Health reserves the right to modify or terminate this promotion at any time without prior notice.
Tivic Promotion Policy Terms & Conditions: Black Friday Bundle
Promotion Details: Black Friday Bundle
-
- Product: ClearUP 2.0 by Tivic
- Offer: 1 ClearUP, 1 Extended Warranty, 1 Travel Case, 1 Pocket Case, 1 Extra Charger
- Bundle Price: $214.99
- Bundle Value: $337.95
- Bundle Details: Each bundle includes:
- 1 ClearUP 2.0 (Value: $249.99)
- 1 Extended Warranty – Includes 1 extra year, 2 years total (Value: $29.99)
- 1 Large Travel Case (Value: $22.99)
- 1 Small Pocket Case (Value: $14.99)
- 1 Extra Charger (Value: $19.99)
- Standalone accessory purchases will be 50% off during the course of the promotion (subject to limitation and promo code).
- Single ClearUP purchase value remains at MSRP: $249.99
- Sign up for email to receive a Free Extended Warranty promo code for single ClearUP purchases, if available.
‘Black Friday Bundle‘ Refund & Return Policy:
- Returns/Refunds: Our 90-day return policy applies exclusively to the ClearUP 2.0 device. If returned per policy, you’ll receive a refund of $174.99 per returned ClearUP 2.0 unit, which considers the promotional value of devices, accessories, shipping costs, and processing fees.
- Note: All returns will be inspected prior to refund. Any returns not containing the device/charger which was originally shipped in the returned order number (per inspected SKU/Lot Code), will not be eligible for refund. Additional shipping charges will be at the customer’s expense.
- Non-Refundable Items: Extended Warranty purchases and Accessories (Large Travel Case and Small Pocket Case) included in the bundle or purchased separately are not eligible for return/refunds.
Warranty Information:
- Standard Warranty: Each ClearUP device comes with a 1-year manufacturer’s warranty. For full details, please refer to the Warranty policy on our website.
- Extended Warranty: Tivic promo bundles are eligible for extended warranty purchases. To ensure each ClearUP device is fully protected, extended warranties need to be purchased separately for each device in your order, unless we’ve specified otherwise. Extended warranties are valid from the date of the original ClearUP purchase and are non-refundable under any circumstances. For full details, please refer to the Warranty policy on our website.
Additional Terms:
- Limit: One promo per order, subject to availability and Tivic’s sole discretion.
- Promotion Validity: Tivic Health reserves the right to modify or terminate this promotion at any time without prior notice.
Tivic Promotion Policy Terms & Conditions: Winter Wellness Gift Set
Promotion Details: Winter Wellness Gift Set
- Product: ClearUP 2.0 by Tivic
- Offer: 2 ClearUPs, 2 Extended Warranties, One Travel Case, One Pocket Case, Free USPS Priority Shipping
- Bundle Price: $374.99
- Bundle Details: Each bundle includes:
- 2 ClearUP units (each unit includes a device and charger)
- 2 Extended Warranties (1 extra year on top of the standard 1 year; 2 years total)
- 1 Free Large Travel Case (Value: $22.99)
- 1 Free Small Pocket Case (Value: $14.99)
- All standalone accessory purchases will be 50% off during the course of the promotion (subject to limitation and promo code).
- Single ClearUP purchase value remains at MSRP: $249.99
- Sign up for email to receive a Free Warranty promo code for single ClearUP purchases.
‘Winter Wellness Gift Set’ Refund & Return Policy:
- Returns/Refunds: Our 90-day return policy applies exclusively to the ClearUP 2.0 device. If returned per standard policy conditions, you’ll receive a refund of $174.99 per returned ClearUP unit, which considers the promotional value of devices, accessories, shipping costs, and processing fees.
- Note: All returns will be inspected prior to refund. Any returns not containing the device/charger which was originally shipped in the returned order number (per inspected SKU/Lot Code), will not be eligible for refund. Additional shipping charges will be at the customer’s expense.
- Non-Refundable Items: Extended Warranty purchases and Accessories (Large Travel Case and Small Pocket Case) included in the bundle, or purchased separately, are not eligible for return/refunds.
Warranty Information:
- Standard Warranty: Each ClearUP device comes with a 1-year manufacturer’s warranty. For full details, please refer to the Warranty policy on our website.
- Extended Warranty: Tivic promo bundles are eligible for extended warranty purchases. To ensure each ClearUP device is fully protected, extended warranties need to be purchased separately for each device in your order, unless we’ve specified otherwise. Extended warranties are valid from the date of the original ClearUP purchase and are non-refundable under any circumstances. For full details, please refer to the Warranty policy on our website.
Additional Terms:
- Limit: One promo code per order.
- Promotion Validity: Tivic Health reserves the right to modify or terminate this promotion at any time without prior notice.
Tivic Promotion Policy Terms & Conditions: Silent Night Gift Set
Promotion Details: Silent Night Gift Set
-
- Product: ClearUP 2.0 by Tivic
- Offer: 1 ClearUP, 1 Extended Warranty, 1 Travel Case, 1 Pocket Case
- Bundle Price: $214.99
- Bundle Value: $317.96
- Bundle Details: Each bundle includes:
- 1 ClearUP 2.0 (Value: $249.99)
- 1 Extended Warranty – Includes 1 extra year, 2 years total (Value: $29.99)
- 1 Large Travel Case (Value: $22.99)
- 1 Small Pocket Case (Value: $14.99)
- Standalone accessory purchases will be 50% off during the course of the promotion (subject to limitation and promo code).
- Single ClearUP purchase value remains at MSRP: $249.99
- Sign up for email to receive a Free Extended Warranty promo code for single ClearUP purchases, if available.
‘Silent Night Gift Set’ Refund & Return Policy:
- Returns/Refunds: Our 90-day return policy applies exclusively to the ClearUP 2.0 device. If returned per policy, you’ll receive a refund of $174.99 per returned ClearUP 2.0 unit, which considers the promotional value of devices, accessories, shipping costs, and processing fees.
- Note: All returns will be inspected prior to refund. Any returns not containing the device/charger which was originally shipped in the returned order number (per inspected SKU/Lot Code), will not be eligible for refund. Additional shipping charges will be at the customer’s expense.
- Non-Refundable Items: Extended Warranty purchases and Accessories (Large Travel Case and Small Pocket Case) included in the bundle or purchased separately are not eligible for return/refunds.
Warranty Information:
- Standard Warranty: Each ClearUP device comes with a 1-year manufacturer’s warranty. For full details, please refer to the Warranty policy on our website.
- Extended Warranty: Tivic promo bundles are eligible for extended warranty purchases. To ensure each ClearUP device is fully protected, extended warranties need to be purchased separately for each device in your order, unless we’ve specified otherwise. Extended warranties are valid from the date of the original ClearUP purchase and are non-refundable under any circumstances. For full details, please refer to the Warranty policy on our website.
Additional Terms:
- Limit: One promo per order, subject to availability and Tivic’s sole discretion.
- Promotion Validity: Tivic Health reserves the right to modify or terminate this promotion at any time without prior notice.
For any questions or support, please contact Tivic’s Customer Service team
Need Help? Contact Customer Support:
Customer Support Hours: Mon-Fri, 7 AM – 4 PM PST (excluding holidays)
Leave us a message: Response time within 24-48 hours
1-888-276-6888
Currently, voicemails only. Live support is coming soon! Please leave a clear message so we can return your call promptly.
Email us: Response time within 24-48 hours
customerservice@tivichealth.com
RESOURCES/FAQ:
A wealth of information can be found on our website! Click here to start with the Tivic Health Support Page
www.tivichealth.com
Email Us: customerservice@tivichealth.com
Leave a message – Toll free: 1-888-276-6888