Shipping & Returns

Tivic Health is serious about your Customer Satisfaction.

Before you decide to return the unit, please understand that sinus pain is different for everyone. Therefore, we encourage you to use the ClearUP device for 2-4 times/day for 2-4 weeks. This regimen will realize your optimal results. If you are not satisfied with the level of sinus pain relief you are experiencing, you can return it for a full refund within 60 days of the original purchasers’ purchase date under the conditions below.

60-Day Risk Free Trial

If for any reason you are not satisfied with your purchase you may return the device within 60 days of purchase by contacting our Customer Support. To be eligible for a return, we require a proof of purchase from Tivic Health. Your item must be in the same condition that you received it, and in the original packaging. If more than 60 days have passed since your purchase, you are not eligible for a full refund. If you are within 60 days of purchase, a Return Merchandise Authorization (RMA) number and a prepaid return label will be provided. Items returned without an RMA number on the approved label will not be accepted at the customer’s expense. The item shall be mailed by the customer within 14 days of Tivic Health providing the prepaid return label. Items not returned within this time period may be subject to rejection of return and refund at the customer’s expense. Once received and inspected, your refund will be processed and a credit will automatically be applied to your original payment method within 5-10 business days, depending on your banking institution.

We want your sinuses to improve and be healthier with less sinus pain. However, if you are not satisfied, you can get a full refund under certain conditions:

CONDITIONS

  1. The 60-day money back guarantee must be from the date of your purchase from Tivic Health.
  2. Please email our customer service department at customerservice@tivichealth.com or leave a message at 1-888-276-6888. Hours of operation are Mon-Fri 7am – 4pm PST. Returns must be approved by the Tivic Health team.
  3. Once a return is approved, a Return Merchandise Authorization (RMA) number will be sent to you via email along with a prepaid return label.
  4. Please note that only orders placed directly through Tivic Health are eligible for a return from Tivic Health. Devices sold through other sources are subject to their return policies. Devices purchased from unauthorized sources or resold by the original purchase are NOT eligible for return or warranty.
  5.  Items returned without an RMA number on the approved label will not be accepted at the customer’s expense.
  6. The item shall be mailed by the customer within 14 days of Tivic Health providing the prepaid return label. Items not returned within this time period may be subject to rejection of return and refund at the customer’s expense.
  7. The ClearUP device, the accompanying charger, and any other purchased accessories must be returned (not just the device).
  8. Refunds will NOT be processed until we have received and inspected the device and other components.
  9. If the device has been damaged from mistreatment, exposure to water or has been tampered with, the refund will be voided.
  10. Returns received outside of these conditions are subject to rejection at the customer’s expense.

Limited Warranty Coverage

We offer a 1 year limited warranty coverage for replacement of devices that have been deemed damaged or faulty due to a manufacturing defect. For full warranty policy details and to obtain warranty service, see the provided User Manual and/or contact our Customer Support for instructions. 

Shipping

Tivic Health provides free USPS shipping on all orders with the United States. Expedited, International, and other carrier shipping options may be offered an additional cost if available.

IMPORTANT – PLEASE READ: Tivic Health is not responsible for carrier delays, lost or stolen packages, packages sent to the wrong address, nor refunding or replacing packages in these cases. Tivic Health is not responsible for any package(s) once it is in the hands of USPS, FedEx, UPS and/or any other shipping carrier. Tivic Health has no contact with the shipping carrier once it is outside of the Tivic Health warehouse, nor the ability to obtain shipping status outside of the general tracking information provided to the customer. In the event of a lost package, the customer is responsible for filing all claims directly with the shipping carrier.

Of course, we completely understand the frustrations of lost or stolen packages. We will be more than happy to try to work with you should an incident arise! Just reach out and let us know. We kindly ask that you note Tivic’s official policy does not claim responsibility for items once they are with a 3rd party carrier. We diligently strive to advocate for our customers, and we will be sure to do our part by shipping your order out on time and communicating tracking details!

*The customer may incur fees for re-shipment of a package for any orders returned to Tivic Health due to an insufficient address, wrong address, unclaimed, etc. 

Orders will be processed within 48 business hours from the time they are received.

Most orders arrive within 5 business days, however geography, weather, and other conditions may delay orders up to 2 weeks. Shipments to Hawaii may take longer. 

Promotions & Discounts

Only one promotion code or discount can be applied to each order at the time of checkout. Promotions and discounts cannot be combined unless specified at the discretion of Tivic Health.

Need Help? Contact Customer Support

Customer Support Hours: Mon-Fri / 7am – 4pm PST (excluding holidays)

Leave us a message*:

1-888-276-6888

*Live answers are not currently available – Coming soon! Voicemails only at this time. Please leave your information clearly so that we can return your call (within 48 hours). 

Email us – Response time within 48 hours:

customerservice@tivichealth.com

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