We guarantee that your Tivic ClearUP device will arrive in perfect condition. If your device isn’t working as expected, our team is here to help you troubleshoot the issue and, if necessary, replace the device under certain conditions.
For assistance, please email us at customerservice@tivichealth.com or leave a message at 1-888-276-6888. We respond within 24-48 hours, Monday through Friday, 7AM – 4PM PST.
Important Note – Before Returning Your Device
While customers have experienced truly amazing results, sinus pain and congestion responses vary from person to person. We encourage you to initially use the ClearUP device 2-4 times a day for 2-4 weeks to achieve optimal results. If after this period you are not satisfied with the level of sinus relief, or for any reason, you can return the device for a full refund within 90 days of the original purchase date, under Tivic’s Shipping & Returns Policy.
If you are purchasing ClearUP as a gift or have received ClearUP as a gift, please ensure that you keep the order information or proof of purchase. This will be important if you need to contact Tivic Customer Support for any return/replacement.
90-Day Money-Back Guarantee
We want you to experience healthier sinuses with less pain & discomfort. However, if you’re not satisfied, you can receive a full refund under certain conditions. For full return eligibility details and service, please refer to the Shipping & Returns Policy on our website, or contact Customer Support.
CONDITIONS
EXCLUSIVE REMEDY
If any Device fails to meet the foregoing warranty within the applicable warranty period, Tivic Health shall have the option, as selected at Tivic Health’s sole discretion, to repair, replace, or provide a credit to the original end user. In the event of replacement, Tivic Health shall have the right at its sole discretion to replace the Device with a new, or refurbished, Device. In no event, shall the limited warranty period of a replacement Device extend past the limited warranty period of the Device it is replacing.
WARRANTY SERVICE
In order to obtain warranty service, contact Tivic Health customer service for instructions. Purchases must be made from an authorized seller within 1-year for eligibility. Devices must be in the condition in which they were shipped. Dismantling the device or its parts invalidates warranty eligibility. In the event an item must be returned, a Return Material Authorization (RMA) number is required. Items returned without an RMA number on the approved label will not be accepted. The item shall be mailed by the customer within 14 days of Tivic Health providing the prepaid return label. Items not returned within this time period may be subject to rejection of warranty replacement at the customer’s expense. The item is subject to be shipped at the original end user’s expense to a destination specified by Tivic Health.
OBLIGATIONS AND WARRANTY LIMITS
EXCEPT FOR THE LIMITED WARRANTY SET FORTH ABOVE, TIVIC HEALTH MAKES NO OTHER WARRANTIES AND DISCLAIMS ALL OTHER REPRESENTATIONS, GUARANTIES, CONDITIONS AND WARRANTIES CONCERNING THE DEVICE, WHETHER DIRECT OR INDIRECT, EXPRESS OR IMPLIED, OR ARISING UNDER ANY STATUTE, ORDINANCE, COMMERCIAL USAGE OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY WARRANTY OR REPRESENTATION AS TO FITNESS FOR PURPOSE, DURABILITY, DESIGN, MERCHANTABILITY, OR CONDITION OF THE DEVICE (OR ANY PART THEREOF), OR RELATING TO THE INFRINGEMENT OF ANY PATENT, COPYRIGHT, OR OTHER PROPRIETARY RIGHT USED OR INCLUDED THEREIN.
ALTHOUGH THE DEVICE IS APPROVED FOR SALE BY THE FDA FOR THE TEMPORARY RELIEF OF SINUS PAIN ASSOCIATED WITH ALLERGIC RHINITIS, THE RESPONSE AND EFFICACY WILL VARY BASED ON THE USER’S PHYSIOLOGY AND OTHER VARIABLE FACTORS AND TIVIC HEALTH MAKES NO WARRANTY THAT ANY SPECIFIC RESULTS WILL BE ACHIEVED THROUGH THE USE OF THE DEVICE OR THAT ANY RELIEF FROM SINUS PAIN WILL BE ACHIEVED AND ALL SUCH WARRANTIES ARE HEREBY EXPRESSLY DISCLAIMED. IF ANY IMPLIED WARRANTIES APPLY AS A MATTER OF LAW, THEY ARE LIMITED IN DURATION TO THE LENGTH OF THIS LIMITED WARRANTY. SOME STATES MAY NOT RECOGNIZE A DISCLAIMER OR LIMITATION OF WARRANTIES AND/OR LIMITATION OF LIABILITY SO THE ABOVE DISCLAIMER AND EXCLUSIONS MAY NOT APPLY. THE ORIGINAL END USER MAY ALSO HAVE DIFFERENT AND/OR ADDITIONAL RIGHTS AND REMEDIES THAT VARY FROM STATE TO STATE.
THE ORIGINAL END USER ACKNOWLEDGES AND AGREES THAT TIVIC HEALTH SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES THAT THE ORIGINAL END USER MAY INCUR FROM DELAYED SHIPMENT, DEVICE FAILURES, OR FROM ANY OTHER CAUSE, WHETHER LIABILITY IS ASSERTED IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY) OR OTHERWISE. IN NO EVENT SHALL TIVIC HEALTH BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION LOSS OF PROFITS OR LOSS OF USE), WHETHER OR NOT TIVIC HEALTH SHALL BE OR SHOULD BE AWARE OF THE POSSIBILITY OF SUCH POTENTIAL LOSS OR DAMAGE.
REPRESENTATIONS AND WARRANTIES MADE BY ANY PERSON, INCLUDING BUT NOT LIMITED TO DISTRIBUTORS, REPRESENTATIVES, SALESPERSONS, OR AGENTS OF TIVIC HEALTH, WHICH ARE INCONSISTENT OR IN CONFLICT WITH OR IN ADDITION TO THE TERMS OF THIS LIMITED WARRANTY, SHALL NOT BE BINDING UPON TIVIC HEALTH UNDER ANY CIRCUMSTANCE.
THIS LIMITED WARRANTY IS THE COMPLETE AND EXCLUSIVE STATEMENT OF WARRANTY WHICH TIVIC HEALTH AGREES TO PROVIDE WITH RESPECT TO THE DEVICE AND IT SHALL SUPERSEDE ALL PRIOR AND CONTEMPORANEOUS ORAL OR WRITTEN AGREEMENTS, UNDERSTANDINGS, PROPOSALS, AND COMMUNICATIONS PERTAINING TO THE SUBJECT MATTER HEREOF.
For questions:
Email Us: customerservice@tivichealth.com
Call toll free: 1-888-276-6888 Mon-Fri 7am – 4pm PST
